Privacy Policy

01 Introduction

This Privacy Policy explains how TruLight LaserTech ("TruLight", "we", "us", or "our") collects, uses, stores, and protects your information when you visit www.trulightlasertech.com, submit an enquiry or quote request, or otherwise interact with us.

TruLight LaserTech is an MSME-certified CNC laser cutting and metal fabrication company based at Plot No. 1728, Sector 38, HSIIDC Industrial Estate, Rai, Sonipat, Haryana 131029, India.

By using our website or sharing your details with us, you agree to the practices described in this policy. If you do not agree with any part of it, please do not use the website or submit your information to us.

02 Information We Collect

We collect information in the following ways:

Information you provide directly

When you fill in our contact or quote request form, message us on WhatsApp, call us, or email us, we may collect your name, company or organisation name, phone number, email address, project requirements, and any files you share such as drawings, DXF or DWG files, sketches, samples, or specifications.

Information collected automatically

When you browse our website, our servers and any analytics or hosting tools we use may record technical details such as your IP address, browser type, device type, operating system, the pages you view, the time and date of your visit, and the website you came from. This information is used in aggregate to understand how visitors use the site.

Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function and to measure usage. See the Cookies section below for details.

We do not knowingly collect sensitive personal data through the website. Please do not include confidential or sensitive information in free-text fields or attachments unless it is necessary for your enquiry.

03 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare quotations
• Deliver, process, and manage the cutting, fabrication, bending, powder coating, engraving, and design services you request
• Communicate with you about your order, project, or request, including updates and dispatch details
• Maintain our business records and process payments or invoices
• Improve our website, services, and customer experience
• Send you relevant information or offers where you have asked us to, or where we are otherwise permitted to
• Comply with our legal, tax, and regulatory obligations

We process your information only for the purposes for which it was collected, or for closely related purposes.

04 Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. Our website may use cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors interact with our pages so we can improve them.

If we use third-party analytics services, those providers may set their own cookies to measure traffic and usage patterns. Any such data is used to understand website performance in aggregate.

You can control or delete cookies through your browser settings at any time. Most browsers let you block cookies or alert you when a cookie is being set. Please note that disabling some cookies may affect how parts of the website function.

05 How We Share Your Information

We do not sell or rent your personal information to anyone. We may share your information only in these situations:

• Service providers. We may share information with trusted third parties who help us run our business and website, such as hosting providers, communication tools, logistics or courier partners for dispatching your order, and payment or accounting providers. These parties may access your information only to perform tasks on our behalf and are expected to keep it secure.
• Legal requirements. We may disclose information if required to do so by law, by a court order, or by a government or regulatory authority, or where disclosure is necessary to protect our rights, safety, or property.
• Business transfers. If our business is involved in a merger, acquisition, or transfer of assets, your information may be transferred as part of that transaction.

We share only the minimum information needed for each purpose.

06 Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy, including to fulfil your request, complete and support your order, maintain our business and financial records, and meet legal, tax, and accounting requirements.

When your information is no longer required, we take reasonable steps to delete it securely or anonymise it.

07 Data Security

We take reasonable technical and organisational measures to protect the information you share with us against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.

08 Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update inaccurate or incomplete information
• Request that we delete your personal information, where there is no legal reason for us to keep it
• Withdraw consent you previously gave, where our processing is based on consent
• Raise a grievance about how your information is handled

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to your request within a reasonable time and in line with applicable law. We may need to verify your identity before acting on a request.

09 Third-Party Links and Social Media

Our website and social media profiles may contain links to other websites or platforms that we do not control, including Facebook, Instagram, YouTube, X (Twitter), and WhatsApp. This Privacy Policy does not apply to those third-party sites or platforms. We encourage you to read the privacy policies of any website or service you visit through a link from us.

10 Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the website after any change means you accept the updated policy.

12 Contact Us

If you have any questions, requests, or grievances about this Privacy Policy or how we handle your information, please contact us:

13 Governing Law

This Privacy Policy is governed by the laws of India. Any disputes relating to it will be subject to the exclusive jurisdiction of the courts at Sonipat, Haryana.